Category 1:
About Our Products
Frequently Asked Questions (FAQ)
Have a question? We’re here to help! Browse our most common questions below to learn more about True Radiant Skin, our ingredients, and our policies.
Are True Radiant Skin products suitable for sensitive skin?
Yes! Our formulas are designed with all skin types in mind. We prioritize gentle, high-quality ingredients that deliver results without irritation. However, we always recommend doing a patch test before incorporating a new product into your routine.
Are your products cruelty-free and vegan?
Absolutely. We believe beauty shouldn't come at a cost to animals. True Radiant Skin is proud to be 100% cruelty-free and vegan. We never test on animals, and we don't use animal-derived ingredients.
What is the shelf life of your skincare products?
Our products typically have a shelf life of 12 months after opening. Please store them in a cool, dry place away from direct sunlight to maintain their potency.
Category 11:
Orders & Shipping
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also visit our [Track Order Page] to see live updates on your shipment status
Can I change or cancel my order after placing it?
We process orders quickly to get your glow to you ASAP! If you need to make changes, please email info@trueradiantskin.com within 1 hour of placing your order. We will do our best to accommodate you, but we cannot guarantee changes once the packing process has begun.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $200 (USD). For orders under this amount, standard shipping rates apply based on your location.You can also visit our [Shipping Policy Page]
Category 111:
Returns & Refunds
What is your return policy?
We want you to love your True Radiant Skin experience. If you are not completely satisfied, we accept returns within 30 days of delivery. Please ensure the product is less than 50% used. Contact our support team to initiate a return.[Returns & Refunds Page]
What if my item arrives damaged?
Oh no! We’re so sorry about that. Please send a photo of the damaged item and your order number to our support email immediately. We will send out a replacement free of charge.[Returns & Refunds Page]